Emotional Intelligence (EI): They key to a happier workplace 

  • By
  • October 13, 2021
  • Soft Skill

What is Emotional Intelligence (EI)? 

Has it ever happened to you that you find it hard to express how exactly you are feeling? You are unsure of how to deal with a particular situation or a person. Sometimes it is not that simple to find out the apt words or emotions of how you are feeling. 

The difference between two emotions is so diminutive that you want to express one emotion but end up expressing another emotion. Sometimes, you are just upset but you express the emotion of depression. Sometimes, you are just disappointed with someone but you show your anger. And, because of all this mixup there is a hell lot of confusion. If the answer to the above question is ‘yes’, then what you need to work upon is Emotional Intelligence. 

Emotional Intelligence is the capacity of being well-informed of your own emotions and being in control of how to express them. We use our emotional intelligence to express our emotions positively, to communicate constructively with others, to show empathy to others and to defuse conflict with others. Some researchers say that Emotional intelligence is an innate quality. However, some researchers opine that it is a skill and it can be learned and strengthened. 

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The importance of Emotional Intelligence (EI): 

It’s needless to say that we all know it is not the smartest of people who are successful or have the most content lives, neither it is the most studious or the most-hardworking. 

One could be great at academics and yet be unsuccessful at work and in personal relationships. Once could be an extremely hard-working person

and yet be struggling to make ends meet and not be doing well at the workplace. Emotional Intelligence (EI) does not mean that from now on you will start carrying the emotions along with you to your workplace. Emotions have always been there at workplaces, it’s just that we have never acknowledged them. People have always thought that they should hold back their emotions and must not let them out during work or at the workplace. However, the new-age workplaces are changed where emotions are allowed. Infact, it is preferred that employees be more aware of their and others’ emotions at teh workplaces these days. 

The elements of Emotional Intelligence (EI): 

Researchers suggest that there are four elements of Emotional Intelligence (EI). These elements include recognizing the emotion, the ability to apply logic using emotions, the ability to understand emotions, and the ability to manage emotions. We’ll see what these different components really are: 

  1. Recognizing the emotions: The first step to understanding the emotion is to perceive, evaluate and understand what exactly the emotion is. In order to do that, you have to understand the non-verbal signals like the body language, the facial expressions and the tonality.
  2. Rationalizing with emotions: The second step is to use these emotions to encourage better understanding and clarity. We apply our logic to the emotional expression to figure out the real meaning.
  3. Understanding emotions: The emotions that we perceive can convey a range of emotions. For example, if someone is expressing anger that could mean a variety of things. It could mean that the person is dissatisfied with the work, it could mean that he has had a fight with his partner, or it could mean that he has experienced road rage while on his way to work.
  4. Managing emotions: The art of managing the emotions effectively and efficiently is what we call Emotional Intelligence (EI). Controlling

your emotions and conveying your emotions in the appropriate way and also understanding others’ emotions and understanding and reciprocating in the rightful manner is what Emotional Intelligence (EI) tells us. 

Emotional Intelligence (EI) at the workplace 

Emotional Intelligence (EI) is one of the most sought after soft skills. According to some surveys conducted, almost 75% of the recruiting managers prefer Emotional Intelligence (EI) over intelligence and technical skills. Emotional Intelligence (EI) is known to help improve communication with others, managing people and situations, problem-solving, conflict management and negotiations. 

People with high Emotional 

People with low Emotional 

Intelligence (EI) 

Intelligence (EI)

Are good at decision-making and 

Play the victim card and lack 


ownership and accountability

Remain calm even under pressure Implode under pressure
Resolve conflicts Are bad as a team player
Are more empathetic and 

Are always complaining and critical 

considerate of others 

of others 

Are always open to feedback and 

Take feedback negatively and have 

respond to constructive criticism 

friction with others


Emotional Intelligence skills 

We are living in the 21st century. Things are not the same as they have been. Technology has taken over all the workplaces. At work, we are communicating with each other through technology. But, this should not

mean that we become mechanical ourselves. The more we are working with machines and technological tools, the more we are getting to understand the importance of being emotional as human beings. It is a skill that can be worked upon. To a large degree, emotional intelligence starts in childhood. It depends on how we are raised as a child and the environment we are raised in. There are ways with the help of which you can start working on your emotional intelligence: 

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Self-awareness: It means that we must get to know about our real selves. Start thinking about your emotions and analyze them. See to it how you react to the positive situations and the negative situations. Check how your emotions change while communicating with different people. Then, gradually you can start controlling them. 

Check for the perspective: Sometimes what happens is what we are perceiving is different from our standpoint. It is different to how the other people are seeing it. Always check with others and ensure that you view a certain thing from different standpoints, only then you can have better clarity on that. Observe: Because you will have worked on self-awareness, you will now be more observant of what is going on around you and how it is affecting other people. You would be able to observe everything more clearly. Take a moment: Quick action is good but hasty action isn’t. Always stop for a moment and think before you act or speak. It’s not that easy to do. So, you will have to practice it a lot. 

Be more empathetic: Always look at everything in more depth and see more details. Always try to find the ‘why’ behind everything. There is a ‘why’ between every feeling, every emotion. 

Take criticism positively: Who likes Criticism? No one. But, it is very vital to one’s betterment. We must always take every form of criticism positively. And taking it positively is not the only thing that winners do, they also learn from it. So, work on yourself and get better.

Practice, practice, practice: Changes don’t happen overnight. Put your efforts into it, have patience and just practice. It requires a lot of diligence. As we all know…’Practice makes perfect’.

Diwan, Amit 

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