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Website Sevenmentor Pvt Ltd

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Greetings from Seven Mentor Pvt Ltd…!!!

Kindly find the below job description for “Technical Support Officer“.

Position Title: L1 Support (Technical Support Officer)
Location: Hinjewadi Pune
Domain: BPO
Salary: 1.8 LPA To 3.25 LPA
Joining: Immediate

Job Description:-

Any Graduate or Post Graduate with hands on experience with networking, routing, switching is necessary with minimum 1 years of experience.
Network engineer with basic networking technology skills;

·         Minimum 1 year experience in technical support.
·         Cisco CCNA or equivalent.
·         Technical ability to provide 1st level network monitoring.
·         Technical ability to provide basic fault finding and fault escalation;
·         Good understanding of incident management activities;
·         Good ability to follow and documented operational processes;
·         Understanding of Change management, Release management.
·         Strong experience with ticket management and change request management systems.
·         Strong experience with network monitoring / management tools/ analysis tools.
·         Experience with liaising with carriers and vendors for faults; and
·         Good communications and interpersonal skills.

Interview Rounds

·         HR Round
·         Technical Round
·         Client Round

For More Information kindly contact us

Sonal Shahapure
Contact – 8237091911
Email – [email protected]

To apply for this job email your details to sshahapure02@sevenmentor.com

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