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  • Full Time
  • Pune

Website Seven Mentor Pvt. Ltd.

Designation: Desktop Support Engineer

Experience: 0-2 years (Fresher are most Welcome)

Location: Pune

Salary: As per Technical Interview

Skill Sets & Expertise Required:-

  • Installation of Windows Desktops/laptops and network printers.
  • Remote Troubleshooting of Outlook, desktops, laptops & Network with Remote Desktop tools.
  • Configuration of LAN, WIFI, WAN.
  • Knowledge of backup, Anti -Virus & Firewall • Work closely with various teams for early issue closures.
  • Handle Level L1 issues and adhere to escalation matrix
  • Provide necessary information/observations/logs & all required support to next level for diagnose a reported/escalated problem
  • Good sense of end-user satisfaction
  • Ability to describe incident and requests as part of ticket treatment
  • Ability to create and update operational procedures (issues resolution, requests, and administration procedures.

Soft Skills & Communications:-

  • Good in written & oral communication in English
  • Good sense of end-user satisfaction

Qualification:-

Typically a Bachelor’s & Master’s degree in a technical discipline (MCM /MCA) or equivalent

Gender -Male

Certification Required:  CCNA/ MCSA preferred

To apply for this job email your details to mparekar@sevenmentor.com






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