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  • Full Time
  • Pune

Website Seven Mentor Pvt. Ltd.

Job Role          : IT Technical Support Officer

Experience      : 2-3 years

Qualification   : B.Tech, BCA, BSC

Location          : Pune

Responsibilities:

IT technical support officers are mainly responsible for the smooth running of computer systems and ensuring users get maximum benefits from them.

  • Install and configure computer hardware operating systems and applications.
  • Monitor and maintain computer systems and networks.
  • Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
  • Troubleshoot system and network problems, diagnosing and solving hardware or software faults
  • Replace parts as required
  • Provide support, including procedural documentation and relevant reports
  • Follow diagrams and written instructions to repair a fault or set up a system
  • Support the roll-out of new applications
  • Set up new users’ accounts and profiles and deal with password issues
  • Respond within agreed time limits to call-outs
  • Priorities and manage many open cases at one time

Qualification:

  • IT-related qualification
  • Graduates in Computer
  • internet engineering
  • software engineering.

Skills:

You will need to show evidence of the following:

  • Good memory of how software and operating systems work
  • Problem solving skills
  • Strong customer focus
  • Ability to priorities your workload

To apply for this job email your details to mparekar@sevenmentor.com






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