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  • Full Time
  • Pune

Website SevenMentor Pvt. Ltd.

Role: Technical Support Analyst                     

Experience: Freshers

Industry Type: IT

Salary: As per Industry

  • Understand customer requirements and business objectives
  • Provide strategic advice on using technology to achieve goals
  • Manage IT initiatives and collaborate with in-house technical staff
  • Design IT systems and networks ensuring the right architecture and functionality
  • Support new technology implementation
  • Train users in new and existing IT systems
  • Extend technical support to Clients over email, portal, Webex and phone.
  • Work in a 24 X 7 Environment.
  • Responsible for the uptime of the various client projects being managed / monitored.
  • Ensure that the tickets raised per shift are closed as per SLA and if not escalate as per the
  • escalation Matrix defined.
  • Raise and also technically update the tickets in ticketing system for all the issues handled /
  • worked upon.
  • Ensure earlier resolution to the issues to meet SLA.
  • Generation of various weekly & monthly reports.
  • Creation of Knowledge base.

Mandatory Skills

  • Knowledge of hardware, software and network
  • Knowledge of various operating systems and databases
  • An analytical mind with problem-solving abilities
  • A team player with excellent communication and presentation skills
  • Customer service orientation
  • Interpersonal skills
  • Good Communication Skills

Education Qualifications:

Any Technical Graduation (B.E/B.Tech) with CCNA certified, MBA in business / System will be a plus.

To apply for this job email your details to mparekar@sevenmentor.com

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