PMP

Manage conflict
Interpret the source and stage of the conflict
• Analyze the context for the conflict
• Evaluate/recommend/reconcile the appropriate conflict resolution solution

Lead a team
Set a clear vision and mission
• Support diversity and inclusion (e.g., behavior types, thought process)
• Value servant leadership (e.g., relate the tenets of servant leadership to the team)
• Determine an appropriate leadership style (e.g., directive, collaborative)
• Inspire, motivate, and influence team members/ stakeholders (e.g., team contract, social contract, reward system)
• Analyze team members and stakeholders’ influence
• Distinguish various options to lead various team members and stakeholders

Support team performance
Appraise team member performance
against key performance indicators
• Support and recognize team member
growth and development
Determine appropriate feedback approach
• Verify performance improvements
Empower team members and stakeholders Organize around team strengths
• Support team task accountability
• Evaluate demonstration of task accountability
• Determine and bestow level(s) of decision-making authority

Ensure team members/stakeholders are adequately trained
Determine required competencies and elements of training
• Determine training options based on training needs
• Allocate resources for training
• Measure training outcomes

Build a team
Appraise stakeholder skills
• Deduce project resource requirements
• Continuously assess and refresh team skills to meet project needs
• Maintain team and knowledge transfer

Address and remove impediments, obstacles, and blockers for the team
Determine critical impediments, obstacles, and blockers for the team
• Prioritize critical impediments, obstacles, and blockers for the team
• Use network to implement solutions to remove impediments, obstacles, and blockers for the team
• Re-assess continually to ensure impediments, obstacles, and blockers for the team are being addressed

Negotiate project agreements
Analyze the bounds of the negotiations for agreement
• Assess priorities and determine ultimate objective(s)
• Verify objective(s) of the project agreement is met
• Participate in agreement negotiations
• Determine a negotiation strategy

Collaborate with stakeholders
Evaluate engagement needs for stakeholders
• Optimize alignment between stakeholder needs, expectations, and project objectives
• Build trust and influence stakeholders
to accomplish project objectives

Build shared understanding
Break down situation to identify the root cause of a misunderstanding
• Survey all necessary parties to reach consensus
• Support outcome of parties' agreement
• Investigate potential misunderstandings

Engage and support virtual teams
Examine virtual team member needs (e.g., environment, geography, culture, global, etc.)
• Investigate alternatives (e.g., communication tools, colocation) for virtual team member engagement
• Implement options for virtual team member engagement
• Continually evaluate effectiveness of virtual team member engagement

Define team ground rules
Communicate organizational principles with team and external stakeholders
• Establish an environment that fosters adherence to the ground rules
• Manage and rectify ground rule violations

Mentor relevant stakeholders
Allocate the time to mentoring
• Recognize and act on mentoring opportunities

Promote team performance through the application of emotional intelligence
Assess behavior through the use of personality indicators
• Analyze personality indicators and adjust to the emotional needs of key project stakeholders
Execute project with the urgency required to deliver business value
Assess opportunities to deliver value incrementally
• Examine the business value throughout the project
• Support the team to subdivide project tasks as necessary to find the minimum viable product

Manage communications
Analyze communication needs of all stakeholders
• Determine communication methods, channels, frequency, and level of detail for all stakeholders
• Communicate project information and updates effectively
• Confirm communication is understood and feedback is received

Assess and manage risks
Determine risk management options
• Iteratively assess and prioritize risks
Engage stakeholders
Analyze stakeholders (e.g., power interest grid, influence, impact)
• Categorize stakeholders
• Engage stakeholders by category
• Develop, execute, and validate a strategy for stakeholder engagement

Plan and manage budget and resources
Estimate budgetary needs based on the scope of the project and lessons learned from past projects
• Anticipate future budget challenges
• Monitor budget variations and work with governance process to adjust as necessary
• Plan and manage resources

Plan and manage schedule
Estimate project tasks (milestones, dependencies, story points)
• Utilize benchmarks and historical data
Measure ongoing progress based on methodology
• Modify schedule, as needed, based on methodology
• Coordinate with other projects and other operations

Plan and manage quality of products/deliverables
Determine quality standard required for project deliverables
• Recommend options for improvement based on quality gaps
• Continually survey project deliverable quality

Plan and manage scope
Determine and prioritize requirements
• Break down scope (e.g., WBS, backlog)
• Monitor and validate scope

Integrate project planning activities
Consolidate the project/phase plans
• Assess consolidated project plans for dependencies, gaps, and continued business value
• Analyze the data collected
• Collect and analyze data to make informed project decisions
• Determine critical information requirements

Manage project changes
Anticipate and embrace the need for change (e.g., follow change management practices)
• Determine strategy to handle change
• Execute change management strategy according to the methodology
• Determine a change response to move the project forward

Plan and manage procurement
Define resource requirements and needs
• Communicate resource requirements
• Manage suppliers/contracts
• Plan and manage procurement strategy
• Develop a delivery solution

Manage project artifacts
Determine the requirements (what, when, where, who, etc.) for managing the project artifacts
• Validate that the project information is kept up to date (i.e., version control) and accessible to all stakeholders
• Continually assess the effectiveness of the management of the project artifacts

Determine appropriate project methodology/methods and practices
Assess project needs, complexity, and magnitude
• Recommend project execution strategy (e.g., contracting, finance)
• Recommend a project methodology/approach (i.e., predictive, agile, hybrid)
• Use iterative, incremental practices throughout the project life cycle (e.g., lessons learned, stakeholder engagement, risk)

Establish project governance structure
Determine appropriate governance for a project (e.g., replicate organizational governance)
• Define escalation paths and thresholds

Manage project issues
Recognize when a risk becomes an issue
• Attack the issue with the optimal action to achieve project success
• Collaborate with relevant stakeholders on the approach to resolve the issues

Ensure knowledge transfer for project continuity
Discuss project responsibilities within team
• Outline expectations for working environment
• Confirm approach for knowledge transfers

Plan and manage project/phase closure or transitions
Determine criteria to successfully close the project or phase
• Validate readiness for transition (e.g., to operations team or next phase)
• Conclude activities to close out project or phase (e.g., final lessons learned, retrospective, procurement, financials, resources)

Plan and manage project compliance
• Confirm project compliance requirements (e.g., security, health and safety, regulatory compliance)
• Classify compliance categories
• Determine potential threats to compliance
• Use methods to support compliance
• Analyze the consequences of noncompliance
• Determine necessary approach and action to address compliance needs (e.g., risk, legal)
• Measure the extent to which the project is in compliance

Evaluate and deliver project benefits and value
Investigate that benefits are identified
• Document agreement on ownership for ongoing benefit realization
• Verify measurement system is in place to track benefits
• Evaluate delivery options to demonstrate value
• Appraise stakeholders of value gain progress

Evaluate and address external business environment changes for impact on
Evaluate and address external business environment changes for impact on

Support organizational change
Assess organizational culture
• Evaluate impact of organizational change to project and determine required actions
• Evaluate impact of the project to the organization and determine required actions