ServiceNow
ServiceNow is a cloud-based automated business technology that helps businesses increase productivity improvements by implementing automated repetitive operations.
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- Regular: 2 Batches
- Weekends: 2 Batches
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About ServiceNow
ServiceNow began as an IT service management platform, but has since expanded into an enterprise service management platform for businesses, unifying all business processes from customer support to HR to security and beyond. ServiceNow is one of the few software domains that can give a quick return on investment and continue to add value as the company grows its use of it. Cloud-based IT service management (ITSM) is rapidly evolving, with over 200 vendors offering solutions to businesses of all kinds for practically every aspect of their operations. From customer service to incident handling, project management, and asset management, ITSM encompasses the discrete procedures that serve a service throughout its lifecycle. A growing emphasis on establishing a better consumer online experience for the users inside the workforce is driving the latest ITSM advancements. There's a high demand in the ITSM tools market for solutions that really can help our professional lives making it simple and effective, with Chief Information Officers lately questioned by Oxford Economics claiming that digital processes had increased their staff productivity and effectiveness by over 75%.
The most useful features of ServiceNow
Service Desk for IT
Through ServiceNow course in Bangalore provided by SevenMentor, Employees can obtain IT help by engaging with trained professionals who can answer questions that may arise via chat session through the ServiceNow® Walkup Experience self-service platform. Online check-in, automated queue alarm notifications, appointment scheduling, and inventory management are just a few of the features.
HR Service Provision
If one learns the software of ServiceNow through our SevenMentor training in Bangalore, they will know that ServiceNow can integrate HR operations with all business units, reducing the reliance on manual processing for repeated operations like onboarding, orientation, and form completion, allowing HR to concentrate on other objectives. Overstock was able to automate 115 regular onboarding procedures and regain 1000 days of lost productivity by combining ServiceNow with Workday.
Service Management in the Field
Spreadsheets, email, as well as other management software are substituted with a "light-speed" help and support for everyone in the company, allowing field personnel to work efficiently while on the go. Appointment booking, synchronization, and a smartphone app that facilitates offline work are all elements of the module.
Application Development
With the Now Platform® App Engine, business apps can be designed, analyzed, and performed with little to no coding. This solution, according to ServiceNow, allows companies to "bring new corporate apps to the marketplace in half the time and for a third of the cost." The application development modules could be particularly useful for companies who don't have in-house developers.
Resolving Security Threats
Threat research can be reduced from 45 minutes to less than a minute using ServiceNow's automated technologies. The ServiceNow Governance, Risk, and Compliance modules helps you safeguard your business by prioritizing vulnerabilities, managing incidents, and visualizing the success of security efforts.
Is it necessary for me to use ServiceNow?
Processes that have been streamlined and improved
Through its configuration management database, ServiceNow training in Bangalore centralizes all information about IT assets and business services. Only a tiny amount of configuration is required to get it up and running, and once it's done, you're done with around 75 percent of your job. Because of its open infrastructure, it may be integrated into a variety of systems and processes.
Integration of business tools
ServiceNow classes in Bangalore offers a set of automations that can be customized and fully integrated to connect IT operations management, HR service delivery, customer service management, risk and compliance management, and more.
Productivity increases
Automation and operating visibility enhance procedures for user request, management systems, procurement, and onboarding, allowing operational personnel and support teams like IT to work more efficiently, resulting in increased productivity for your company.
Because activities can be mechanized to warn people and even solve problems that may affect consumers, the platform also lowers delays and interruptions.
Investment return
According to Forrester Consulting's 2019 research on ServiceNow's "total economic effect" on clients, the company's return on investment was as high as 229 percent, with £3.4 million in infrastructural savings. This cloud-based Platform-as-a-Service, designed for corporate enterprises, can be readily expanded over various networks and supports large volumes of transactions and department-level workload.
Compelling reasons to use ServiceNow software
Employees and customers alike make modifications to the same platform, streamlining processes and providing a single view.
Allows your person to do a better job, and service levels will increase as a result.
It can help you save up to 60% on ITSM expenditures.
Intelligent workflows can be used to replace unstructured labor habits and business processes.
It provides a variety of options to seek assistance, including forms, quizzes, chat, email, and more.
Data from numerous control instruments and other sources are handled via web services and email actions.
ServiceNow technology will assist you in working swiftly, making your work process smarter and more efficient.
One doesn’t have to bother about configuration, deployment, upgrades, or maintenance because it's all handled by SAAS.
Who is using ServiceNow these days?
ServiceNow is used by the following parties to fulfill their business objectives
Employees - Use it to seek IT business services that are relevant to them.
It may be used by the IT support team to handle service requests or problems.
Administrators - ServiceNow assists administrators in managing user access, roles, and privileges.
Implementers — Use it to implement job applications and platform capabilities that meet the business demands of a company.
Developers — Use scripts to add additional features to conventional setups.
Who is using Service these days?
ServiceNow is used by the following parties to fulfill their business objectives
Employees - Use it to seek IT business services that are relevant to them.
It may be used by the IT support team to handle service requests or problems.
Administrators - ServiceNow assists administrators in managing user access, roles, and privileges.
Implementers — Use it to implement job applications and platform capabilities that meet the business demands of a company.
Developers — Use scripts to add additional features to conventional setups.
Uses of ServiceNow
This ServiceNow training in Bangalore offering provides visibility into end-to-end business services by understanding the link with the underlying IT resources. It also aids in improving availability by determining service health and lowering event loss time by rapidly identifying system disturbances.
Applications of ServiceNow for Business Management
IT business management is a tool for strategic portfolio planning and execution. It allows you to concentrate on the areas that require the most attention and speed up the time to value.
Custom Service Management
This solution enables you to link customer service with certain other departments in order to discover and handle problems. It lowers costs while also increasing client pleasure. It aids you in improving client happiness, efficiency, and production.
Online Classes
The Online ServiceNow Course in Bangalore provides a diverse range of training. Those who enroll in training seminars will receive the most comprehensive Online ServiceNow training in Bangalore as well as hands-on learning lab sessions, to ensure that they fully comprehend ServiceNow best practices. Students may take advantage of the finest of online learning to gain a thorough understanding of ServiceNow software, as well as pertinent practice exams to help them master different test scenarios. Online ServiceNow classes in Bangalore are part of a new trend in which business infrastructure is hosted on the internet rather than at a physical place, and students are taught how to utilize it.
Course Eligibility
Experienced Professionals who want to build career as ServiceNow Developer
Graduates or postgraduates who want to begin their career as ServiceNow Developer
Freshers who want to get an IT job with salary hike
Syllabus of ServiceNow
ServiceNow Introduction and Basics:
Introduction to ITSM tools and services
ITIL Foundation
ServiceNow Basics
ServiceNow Features
servicenow.com Architecture and Tools
Navigation and Users
Helpful portals
Releases
Basic Administration Modules:
Homepage Customization
Forms, Tables, and Fields
Addition of Users and Groups to the ServiceNow Portal
Applications and Modules of ServiceNow
Creation of Tickets, Requests and Mails
Distribution of Roles, Tickets and ROI
Generating Functions and Performance Metrics
Configure Alerts and Notifications
Security Implementations
ServiceNow Request Management
Database Configuration
Advanced Administration Modules:
Scheduling Tasks, Automation of Services
Import and Export of Data
UI Features, Policies and Customization, Data Policies, Business Rules
Data Storage, Integration with Cloud Services and API management.
Dictionary Entries, Data Override Policies, Controls and Calculations
Service Catalog Coordination
User Criteria, Cart Controls, and Variables Creation of Record Producer
New Workflow implementation using Record Producer Control System Access and Data Security
Configuration Management Database (CMDB), Knowledge Base and Services Catalog
Run Reports, Configure Service Level Agreements (SLAs) and Perform Instance
Branding and Customization
Integration and Content Management:
Web Services: Direct and Indirect Integration
Transform Map and Scripted Services
Email Integration, Event Registry, Trigger Events etc.
Introduction to CMS
Creation of Sites, Pages and Blocks
Custom Blocks using Scripts
Set-up of Login Rules
Custom Entries and Registry
Integrate Social IT elements
Service Catalog:
Creation of Catalogs
Variables and Sets
Record Produces
Workflow Designing
Service Execution Plans
Catalog UI Policies and Client Scripting Catalogs
Workflows:
Workflow creation using Tables and Fields
Workflow activity tracking
Custom Scripting for Workflow
Advanced Workflow Design and Management
Data Reporting, Cloning and Upgrades:
Basic Data Representation (Charts, Bar Graphs and Pivot Tables)
Scripting of Reports
Gauges and Parameters
Automation of Reports
Cloning and Implementation URLs
Upgrades and Versions
Import Sets:
Managing Data Sources
Multiple Formats and Types of Data
Transform Maps and Scripts
Import Rules and Methods
MID (Discovery) Server Installation:
Installing MID Server, MID Instance
Testing MID Server
Importing of documents in MID server
Azure and AWS integration with Discovery
Advanced ServiceNow Management:
Incident Management (Overview, Practices and Continuous
Services)
Change Management Processes (Planning, Authorization
and Hike)
Change Management Workflow and Continuous service
implementation.
Problem Management Processes (Investigation, Identification
and Resolution)
Configuration Management:
Asset and Configuration Management Basics
CI and Asset Classes, and Categories, Model Assets.
CMDB Plug-ins and Add-ons Classes of CMDB
Mapping of Asset Records
Loading CI into Services
Configuration Item Relationships
Knowledge Management:
Installing MID Server, MID Instance
Testing MID Server
Importing of documents in MID server
Azure and AWS integration with Discovery
SLA, OLA, and SDLC Modules:
Introduction to SLA, OLA, UPC, and SDLC
SLA Frameworks and Guidelines
SLA Workflow
SDLC and UPC configuration
General Methods and Tasks of SLA
Employee Self Service & Service Catalog:
Profile management
Tasks, Schedules and Workflow approval protocols
Service Catalog Introduction
Personal Configuration and Customization
Scripting and Coding:
Basic Scripting
Client Scripting
UI Scripting
Custom Scripting Methods (Jelly Scripting, Glide Scripting)
Business Rules
Metadata Implementation
Scripting of Workflow, Configurations, Scheduled Tasks, and Event Management Configuration of ServiceNow Scripting Tools
Glide Elements (GlideSystem, GlideRecord, GlideAjax, GlideForm, and GlideUser)
Debugging Modules
Other API and Extensions
Practical Implementation Modules:
Creating Custom Apps and Programs using ServiceNow Modules
Fetch Creation and Extension
Application Integration protocols
Custom Software Trials and Assessments
Trainer Profile of ServiceNow
Our Trainers provide complete freedom to the students, to explore the subject and learn based on real-time examples. Our trainers help the candidates in completing their projects and even prepare them for interview questions and answers. Candidates are free to ask any questions at any time.
- More than 5+ Years of Experience.
- Trained more than 500+ students in a year.
- Strong Theoretical & Practical Knowledge.
- Certified Professionals with Higher Grade.
- Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
- Trainers have experienced on multiple real-time projects in their Industries.
- Our Trainers have worked in multinational companies.
ServiceNow Exams & Certification
SevenMentor Certification is Accredited by all major Global Companies around the world. We provide after completion of the theoretical and practical sessions to fresher’s as well as corporate trainees.
Our certification at SevenMentor is accredited worldwide. It increases the value of your resume and you can attain leading job posts with the help of this certification in leading MNC’s of the world. The certification is only provided after successful completion of our training and practical based projects.
Proficiency After Training
- Learn how to develop logistic Services.
- Learn how to implement real life examples using practical concepts of Cloud.
- Learn how to do application programming including standalone and web.
- Learn how to handle exception while developing application
- Creating application and implementing it
- Work flow on Development Apps for master tricks and tips
- SOA architecture, AOP configuration and SOAP based web services in details
Key Features
Skill level
From Beginner to Expert
Training is provided to college Students, Freshers who have passed out as wells as working candidates who want to upgrade their skills.
Course Duration
12 weeks
Core Java Course will be of 2 months with hands on practicals.
Advanced Java will be of 1 month with real time projects.
Java Framework will be of 1 month with web applications project.
Total Learners
2000+ Learners
We are having 24/7 Support team to clear students’ needs and doubts. And special doubt clearing sessions every week.
Frequently Asked Questions
Batch Schedule
DATE | COURSE | TRAINING TYPE | BATCH | CITY | REGISTER |
---|---|---|---|---|---|
21/10/2024 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Bangalore | Book Now |
15/10/2024 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Bangalore | Book Now |
19/10/2024 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Bangalore | Book Now |
19/10/2024 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Bangalore | Book Now |
Students Reviews
Good contact with the instructor, as well as learning and application.
- Neelam Tayde
Prepared me to do my day-to-day duties and offer our clients with the skills they required to advance in their businesses.
- Geeta Sable
It's a fantastic course, and it's definitely worth putting in a lot of practice time after training and going through the labs again and again.
- Tanuja Oswal
Course video & Images
Corporate Training
As a result, both individuals and businesses are highlighting the importance of sustainability. Corporate ServiceNow Classes in Bangalore are offered to have a better grasp of the subjects. That's where Corporate ServiceNow Training in Bangalore can help our customers teach their staff and management. With our Corporate ServiceNow course in Bangalore, we provide additional freedom. Specialists must remain up to speed on the latest developments in order to protect networks spanning several platforms and scale systems as needed by the business. This is especially true when the importance of new solutions grows.
Our Placement Process
Eligibility Criteria
Placements Training
Interview Q & A
Resume Preparation
Aptitude Test
Mock Interviews
Scheduling Interviews
Job Placement
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