ServiceNow
ServiceNow is a cloud-based automated business technology that helps businesses increase productivity improvements by implementing automated repetitive operations.
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About ServiceNow
ServiceNow began as an IT service management platform, but has since expanded into an enterprise service management platform for businesses, unifying all business processes from customer support to HR to security and beyond. ServiceNow is one of the few software domains that can give a quick return on investment and continue to add value as the company grows its use of it. Cloud-based IT service management (ITSM) is rapidly evolving, with over 200 vendors offering solutions to businesses of all kinds for practically every aspect of their operations. From customer service to incident handling, project management, and asset management, ITSM encompasses the discrete procedures that serve a service throughout its lifecycle. A growing emphasis on establishing a better consumer online experience for the users inside the workforce is driving the latest ITSM advancements. There's a high demand in the ITSM tools market for solutions that really can help our professional lives making it simple and effective, with Chief Information Officers lately questioned by Oxford Economics claiming that digital processes had increased their staff productivity and effectiveness by over 75%. The most useful features of ServiceNow Service Desk for IT Through a ServiceNow course in Bangalore provided by SevenMentor, Employees can obtain IT help by engaging with trained professionals who can answer questions that may arise via chat session through the ServiceNow® Walkup Experience self-service platform. Online check-in, automated queue alarm notifications, appointment scheduling, and inventory management are just a few of the features. HR Service Provision If one learns the software of ServiceNow through our SevenMentor training in Bangalore, they will know that ServiceNow can integrate HR operations with all business units, reducing the reliance on manual processing for repeated operations like onboarding, orientation, and form completion, allowing HR to concentrate on other objectives. Overstock was able to automate 115 regular onboarding procedures and regain 1000 days of lost productivity by combining ServiceNow with Workday. Service Management in the Field Spreadsheets, email, as well as other management software are substituted with a "light-speed" help and support for everyone in the company, allowing field personnel to work efficiently while on the go. Appointment booking, synchronization, and a smartphone app that facilitates offline work are all elements of the module. Application Development With the Now Platform® App Engine, business apps can be designed, analyzed, and performed with little to no coding. This solution, according to ServiceNow, allows companies to "bring new corporate apps to the marketplace in half the time and for a third of the cost." The application development modules could be particularly useful for companies who don't have in-house developers. Resolving Security Threats Threat research can be reduced from 45 minutes to less than a minute using ServiceNow's automated technologies. The ServiceNow Governance, Risk, and Compliance modules helps you safeguard your business by prioritizing vulnerabilities, managing incidents, and visualizing the success of security efforts. Is it necessary for me to use ServiceNow? Processes that have been streamlined and improved Through its configuration management database, ServiceNow training in Bangalore centralizes all information about IT assets and business services. Only a tiny amount of configuration is required to get it up and running, and once it's done, you're done with around 75 percent of your job. Because of its open infrastructure, it may be integrated into a variety of systems and processes. Integration of business tools ServiceNow classes in Bangalore offers a set of automations that can be customized and fully integrated to connect IT operations management, HR service delivery, customer service management, risk and compliance management, and more. Productivity increases Automation and operating visibility enhance procedures for user request, management systems, procurement, and onboarding, allowing operational personnel and support teams like IT to work more efficiently, resulting in increased productivity for your company. Because activities can be mechanized to warn people and even solve problems that may affect consumers, the platform also lowers delays and interruptions. Investment return According to Forrester Consulting's 2019 research on ServiceNow's "total economic effect" on clients, the company's return on investment was as high as 229 percent, with £3.4 million in infrastructural savings. This cloud-based Platform-as-a-Service, designed for corporate enterprises, can be readily expanded over various networks and supports large volumes of transactions and department-level workload. Compelling reasons to use ServiceNow software Employees and customers alike make modifications to the same platform, streamlining processes and providing a single view. Allows your person to do a better job, and service levels will increase as a result. It can help you save up to 60% on ITSM expenditures. Intelligent workflows can be used to replace unstructured labor habits and business processes. It provides a variety of options to seek assistance, including forms, quizzes, chat, email, and more. Data from numerous control instruments and other sources are handled via web services and email actions. ServiceNow technology will assist you in working swiftly, making your work process smarter and more efficient. One doesn’t have to bother about configuration, deployment, upgrades, or maintenance because it's all handled by SAAS. Who is using ServiceNow these days? ServiceNow is used by the following parties to fulfill their business objectives Employees - Use it to seek IT business services that are relevant to them. It may be used by the IT support team to handle service requests or problems. Administrators - ServiceNow assists administrators in managing user access, roles, and privileges. Implementers — Use it to implement job applications and platform capabilities that meet the business demands of a company. Developers — Use scripts to add additional features to conventional setups. Who is using Service these days? ServiceNow is used by the following parties to fulfill their business objectives Employees - Use it to seek IT business services that are relevant to them. It may be used by the IT support team to handle service requests or problems. Administrators - ServiceNow assists administrators in managing user access, roles, and privileges. Implementers — Use it to implement job applications and platform capabilities that meet the business demands of a company. Developers — Use scripts to add additional features to conventional setups. Uses of ServiceNow This ServiceNow training in Bangalore offering provides visibility into end-to-end business services by understanding the link with the underlying IT resources. It also aids in improving availability by determining service health and lowering event loss time by rapidly identifying system disturbances. Applications of ServiceNow for Business Management IT business management is a tool for strategic portfolio planning and execution. It allows you to concentrate on the areas that require the most attention and speed up the time to value. Custom Service Management This solution enables you to link customer service with certain other departments in order to discover and handle problems. It lowers costs while also increasing client pleasure. It aids you in improving client happiness, efficiency, and production.
Online Classes
The Online ServiceNow Course in Bangalore provides a diverse range of training. Those who enroll in training seminars will receive the most comprehensive Online ServiceNow training in Bangalore as well as hands-on learning lab sessions, to ensure that they fully comprehend ServiceNow best practices. Students may take advantage of the finest of online learning to gain a thorough understanding of ServiceNow software, as well as pertinent practice exams to help them master different test scenarios. Online ServiceNow classes in Bangalore are part of a new trend in which business infrastructure is hosted on the internet rather than at a physical place, and students are taught how to utilize it.
Course Eligibility
Freshers
Students
Bachelors & Graduates
Any professional person
Abroad studying students and professionals
Candidates willing to learn something new.
Syllabus of ServiceNow
Chapter 1
Introducing the concept of Cloud Computing
Introduction of cloud vendors (Salesforce)
Overview of each of three building blocks in cloud applications
1. SAAS (Salesforce.com)
2. PAAS (Force.com)
3. IAAS
Chapter 2
Overview of Database Concepts
Database structure
Normal (Excel based) Database Vs. Relational (Salesforce) Database
Benefits & Use of Relational Database
Chapter 3
Introducing the Force.com Platform
Understanding of Standard Objects
Standard Object Flow (SAAS)
Creation of a Free Developer account :
http://www.developerforce.com/events/regular/registration.php
(This org will be used to develop and test the application during the
entire Course)
Chapter 4
Building a Simple App
Becoming familiar with the Force.com Setup Area
Introduction of Standard Objects
Introduction of Custom Objects
Introduction of Tabs, Standard & Custom Fields, Detail
Page and Related Lists
Chapter 5
Enhancement of the App
Relationships:
Types of Relationship
Understanding of each Relationship with a use business case
Differentiation between One-to-Many and Many-to-Many
Introduction of Primary-Keys & Foreign-Keys (Conceptual Knowledge)
Roll-up Summery Field
Formula & Cross Object Formula Field:
Guidance & Hand-on with Date, Text and number formulas
Chapter 6
Securities in Salesforce App
Object Level Securities
Describe different object-wise permissions and their impact
Difference between Read Vs. View All, Edit Vs. Modify All
Record Level Securities
Describe OWD (Organization-Wide Default)
Record sharing using Roll-Hierarchy
Describe Sharing Rules
Manual Sharing
Field Level Securities
Field Properties
Unique property
External Id (Considered in Data Management)
Required property
Chapter 7
Business Logic Implementation
Rules for Automation:
Validation Rule (Run on highest priority for the App)
Workflow (Time-Dependent & Time-Independent)
Assignment Rule
Auto-Response Rule (Live example with
Web-to-Lead functionality)
Escalation Rule
Introduction and use of Record Type
Introduction and use of Different Page-Layouts using Record-Type
Chapter 8
Approval Process:
Single-step Approval
Multi-steps Approval
Differentiation between Workflow rule & Approval process
Email to approve the request
Understanding the order of Execution of all these rules
Chapter 9
SOQL & SOSL
Introduction of SOQL & SOSL
Introduction of Queries traversing from Child to Parent Object
Introduction of Queries traversing from Parent to Child Object
Introduction of aggregate Queries
Introduction of Semi-Join & Anti-Join
Field Semi-Join & Anti-Join
Reference Semi-Join & Anti-Join
Chapter 10
Complex Business Logic Implementation
Introduction of Apex
Introduction of Collection Types, Loops & DML Statements
Understanding of Traditional FOR LOOP & Advance FOR LOOP
Understanding of Loops with SOQLs
Implementation of Apex-Trigger
Understanding & Use of Trigger Context Variables
Chapter 11
Data Management
Introduction Import-Wizard
Few Standard Objects and All Custom Objects will be
supported
De-Duplication as default behavior
Use of External IDs
Introduction & Use of Apex Data-Loader
Use of different actions (Call) like Import, Update, Upsert, etc.
Also Supported by CLI
Difference between Import-Wizard & Data-Loader
Chapter 11
Data Management
Introduction Import-Wizard
Few Standard Objects and All Custom Objects will be
supported
De-Duplication as default behavior
Use of External IDs
Introduction & Use of Apex Data-Loader
Use of different actions (Call) like Import, Update, Upsert, etc.
Also Supported by CLI
Difference between Import-Wizard & Data-Loader
Chapter 12
Introduction of MVC Architecture:
Data Model
View
Controller
Report & Dashboard
REPORT:
Introduction of Report Types (Standard Report Type & Custom
Report Type)
Introduction of Types of Report
Tabular Report
Summary Report
Matrix Report
Join Report
Feature of the SFDC Report
Custom Summary Formula field
Bucket Filed
Condition High-lighting
Scheduling report for future run
DASHBOARD:
Introduction of different dashboard components and their usage
Selection of the Component to meet the given requirement
Dashboard Settings
Formatting of the Different Graphs (Components)
Drill down to the source report while click on the graphs
Dashboard Running User concept
Chapter 13
Building a Visualforce (Custom) Page for the App:
Introduction of Visualforce Pages
Difference between Standard Controller & (Custom) Controller
Hands-on to Create a List-view, Detail-Page, Copy the page as PDF
when click a Button or Link
Hands-on to display data in Table format, enabling pagination,
calling action on a Button or Link, etc.
Use of JavaScript in VF-pages. (Adding dependencies, etc.)
Chapter 14
Overview of other force.com capabilities
Different type of Sandboxes and their usage
Enable Web-to-Lead (or Web-to-Case) for the org
Introduction of Site.Com and creation of site using it
Introduction of Debug Logs
Chapter 15
Learning Apex & Deployment Tools
Introduction of Apex Classes
Invoke a class or its method via Triggers
Use as a Controller for a VF page
Difference between Controller & Extension
Introduction of test class & methods to cover Apex
Deployment Tools:
Force.com IDE (Eclipse Plugin)
Force.com Migration Tool (Ant Based)
One live Force.com Project:- (Two weeks)
Trainer Profile of ServiceNow
Our Trainers explains concepts in very basic and easy to understand language, so the students can learn in a very effective way. We provide students, complete freedom to explore the subject. We teach you concepts based on real-time examples. Our trainers help the candidates in completing their projects and even prepare them for interview questions and answers. Candidates can learn in our one to one coaching sessions and are free to ask any questions at any time.
Certified Professionals with more than 6+ Years of Experience.
Trained more than 2000+ students in a year.
Strong Theoretical & Practical Knowledge in their domains.
Expert level Subject Knowledge and fully up-to-date on real-world industry applications.
Key Features
Skill level
From Beginner to Expert
Course Duration
12 weeks
Total Learners
2000+ Learners
Batch Schedule
DATE | COURSE | TRAINING TYPE | BATCH | CITY | REGISTER |
---|---|---|---|---|---|
23/05/2022 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Bangalore | Book Now |
24/05/2022 |
ServiceNow |
Online | Regular Batch (Mon-Sat) | Bangalore | Book Now |
28/05/2022 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Bangalore | Book Now |
28/05/2022 |
ServiceNow |
Online | Weekend Batch (Sat-Sun) | Bangalore | Book Now |
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